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As a KinzyTrip partner, it’s important to manage customer bookings effectively. Doing so ensures a smooth experience for the customer, timely payments for you, and a professional presence on the platform.

This section guides you through each step from receiving a booking, confirming it, delivering your service, to receiving your payout.

1. Receiving a Booking

As soon as a customer places an order for one of your services, you’ll receive a notification by email and in your partner dashboard.

You can check and manage new bookings in two ways:

Option 1: Via the left-hand menu
Go to the menu on the left side of your partner dashboard and click on “Orders”.
When the submenu opens, click “Orders” again to access the full order list.
This gives you a complete overview of all your active and new bookings, including their current status, price, and customer information.

Option 2: Via the Dashboard (Recent Orders)
On the main dashboard page, locate the “Recent orders” section.
Here you’ll see the latest bookings, including customer name, date, time, price, and payment status.
Click “View orders” to go directly to the full list.

Tip: Orders marked as “Paid” mean the customer has completed payment and the booking is ready to be confirmed and delivered.

2. Viewing Order Details

Each booking includes key information to help you prepare and deliver your service properly. You can access this by clicking on the specific order in your list.

  • Customer’s name
  • Date and time of the activity
  • Price and order number
  • Current status (e.g. Paid, Booking Confirmed, Completed)

3. Updating Order Status

Order Status Flow and Payouts
When a booking is received, it is automatically assigned the status Paid. This confirms the customer has completed payment, and funds are held securely via Stripe.

You must then manually update the status to Booking Confirmed once you’ve reviewed and accepted the booking for the selected date and time. This shows that you’ve confirmed and committed to delivering the service.

Once the customer has received the service, you must update the status again to Completed.

Note: Payouts will not be processed unless the booking is marked as Completed.

All payments on KinzyTrip are handled through Stripe

While payouts are automated, you must manually request your payout each week from the Partner Dashboard. This ensures that the amount is accurate before the payout is released.

How to Request a Payout in the Partner Dashboard

1. Complete Your Orders
  • Go to the Orders section from the left-hand menu.
  • Make sure all completed services are marked with the status Completed.
2. Navigate to "Accounting" or "Current balance – View accounting"

You can access your payout overview in two ways:

  • Click “Accounting” from the menu on the left side of your Partner Dashboard, or
  • Go to the “Current balance” box on the dashboard and click “View accounting”

Both options lead to the same page, where you can view your balance and submit a payout request.

3. Click "Request Payout"

You can request your payout in two ways:

Option 1: From “Accounting”

A new pop-up window will appear with a withdrawal form to complete.

How to Fill Out the Form:
  • Vendor: Auto-filled with your Business name.
  • Payment amount: Enter the amount shown in your “Current balance” (e.g. €113).
  • Comments (optional): Add a note like “Weekly payout for completed orders – week 20.”
  • Click “Create” in the bottom right to submit your request.
Important Information:
  • No need to send an email — your request is logged automatically.
  • Our team will manually verify and approve your request.
  • Once approved, Stripe transfers the funds to your connected account.
Option 2 (Recommended): From the Dashboard
What does “Current balance” mean?

This amount (e.g. €113) represents your total payout available from completed and approved orders.

How to Fill Out the Form:
What Happens Next:
  • Your request is registered as “Pending.”
  • The KinzyTrip team reviews and approves the total.
  • Stripe transfers funds to your account in 3–5 business days.

Tip: Using “Refill balance” is the fastest and easiest way to submit your payout request. It saves time and gives you full control over your earnings.


4. Communication with the Customer

If you need to contact the customer, there are two ways to do so directly from the order page:

Option 1: Contact the Customer Directly
Open the relevant order under the “Orders” tab.
Click the " Gear " icon at the top right corner.
Select “Contact customer” to open the message window.

Option 2: Contact the Administrator
From the same dropdown menu, select “Contact administrator”.
Our team will reach out to the customer on your behalf when necessary.

  • Unclear booking details
  • Language barriers
  • Reporting customer issues

5. Receiving Your Payout

All payments are handled via Stripe, and the transfer to your account is automated. However, before the payout can be released, you must manually confirm the payout request each week through the partner system.

How it works:

  1. Complete your bookings – Ensure all delivered services are marked as Completed
  2. Request your payout – Every Monday, log in and send a payout request using the internal messaging system
  3. We verify and approve – KinzyTrip will review and confirm the payout amount
  4. Stripe processes the payment – Funds are transferred automatically to your Stripe account within 3–5 business days

Only bookings marked as Completed will be included in the payout.

Key Points:

  • You do not need to send an email, just use the built-in message system
  • Stripe handles the actual payment after we’ve confirmed the total
  • Submit your request once per week, preferably every Monday

By staying on top of your order and booking management, you’ll ensure a great experience for your customers and maintain a strong reputation as a trusted partner on KinzyTrip.